Technical Support Representative

Technical Support Representative page is loaded## Technical Support Representative locations:
North Mankato, MN - The Occasions Group, Inc.time type:
Full time posted on:
Posted Todayjob requisition :
R27599
** Come Work with Us!
*** Taylor is proud to now offer “Daily Pay”. With “Daily Pay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check!
* Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
** Your Opportunity:
** Corporate Graphics International - North, a division of Taylor Corporation, is seeking a
** Technical Support Representative.
** The position is responsible for ensuring a smooth and efficient execution of customer programs for in-house processes.
** Work Authorization:
** To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
** Your

Shift:
*** Monday - Friday, with flexible hours between 7:00am – 6:00pm
* Occasional overtime, including some Saturdays, may be required
** Your Responsibilities:
*** Develop and maintain strong relations with customers to ensure that their quality expectations are being met
* Proactively work with internal groups to ensure that products produced for customers are of the highest quality
* Ensure effective communication with customers through facilitating conference calls and presentations of products or tools available to the customer
* Work with internal teams to ensure we are providing accurate information to customers and servicing their account as specified
** You Must Have:
*** Minimum of high school diploma or equivalent
* 3+ years’ experience in an account servicing role
* Strong problem solving and organizational skills
* Strong interpersonal and communication skills
* Strong understanding of e-commerce technology
* May occasionally require some overnight travel
* May occasionally require presenting in front of large groups
** We Would Also Prefer:
*** Associates or Bachelor's degree
* Print industry experience

The anticipated hourly range for this position is $17.00 - 21.00 The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.
** About Taylor Corporation
** One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
*** The Employer retains the right to change or assign other duties to this position.
****** Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
*** Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
* Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family.
** Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.
** If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.
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