Product Manager

Overview

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a Product Manager who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.

As a Digital Product Manager (Chatbot & Conversational AI), you will lead the strategy, design, and delivery of intelligent chatbot and digital self‑service solutions. You’ll collaborate with cross‑functional teams—including engineering, UX, and business stakeholders—to create seamless, AI‑powered customer experiences. Your expertise in product management and customer service technologies will help drive innovation and deliver impactful solutions that transform how organizations interact with their customers.

• Product Strategy:
  Define and execute chatbot and conversational AI product strategies that enhance customer service and engagement across digital channels.
• Stakeholder Engagement:
  Partner with internal and external stakeholders to capture requirements, align roadmaps with business goals, and ensure solutions meet customer needs.
• Feature Prioritization:
  Drive the prioritization of chatbot features and enhancements based on customer feedback, business value, and market trends.
• User
  
  Experience:
  
  Collaborate with UX/UI teams to design intuitive, human‑centered chatbot interactions that improve the customer journey.
• Data‑Driven Insights:
  Leverage analytics and performance metrics to guide product decisions, measure outcomes, and continuously optimise chatbot performance.
• Agile Delivery:
  Lead agile product development cycles, including sprint planning, backlog management, and cross‑team communications, ensuring timely feature delivery.
• Market Research:
  Stay on top of emerging trends, technologies, and best practices in conversational AI, NLP, and customer service solutions.
• Enablement & Adoption:
  Provide training, documentation, and support for internal teams to drive effective adoption of chatbot solutions.

• Education:
  
  Bachelor’s degree in Business, Computer Science, Information Technology, or related field;
  Master’s or certifications (e.g., CSPO, Pragmatic PM) a plus.
• Experience:
  
  5+ years of product management experience, ideally within customer service technology or digital product environments; chatbot or conversational AI experience highly preferred.
• Technical Knowledge:
  Familiarity with chatbot frameworks, NLP/NLU platforms, IVR, and self‑service technologies. Understanding of predictive models, AI/ML, or LLMs is a strong plus.
• Agile Expertise:
  Hands‑on experience with agile methodologies (Scrum/Kanban) and product lifecycle management.
• Analytical
  
  Skills:
  
  Strong problem‑solving and analytical mindset, with experience using data to drive business outcomes and improve product performance.
• Communication & Leadership:
  Excellent communication skills with the ability to translate complex concepts into clear, actionable strategies for diverse audiences.
• Collaboration:
  
  Proven track record of leading cross‑functional teams and fostering a culture of innovation and customer‑centricity.

We are interested in hard‑working, fast‑learning talents and we have the know‑how and scale to help you make your own career path. If you seek an entrepreneurial, flexible and team‑oriented culture, come join us.

We are ready!