Marketplace Operations Intern; Amazon — Marketing Department

Description

Help our Halloween products win on Amazon Want a real-world role where your work shows up on one of the biggest shopping sites in the world? Our Marketplaces team keeps thousands of  products accurate, searchable, compliant, and ready for peak season. As a Marketplace Operations Intern (Amazon), you’ll help protect our Amazon account health, fix issues that block sales, and improve how our products appear to customers.

This is a great fit if you like organized task lists, investigative problem-solving, Excel, and using AI tools to work smarter.

We take the work seriously — but not ourselves. We live our values:
Focus on the Positive, Be Humble, Embrace Nerdy Goofy Fun, and Never Be Complacent.

You’ll work alongside people who know a lot about the Halloween business and will teach you how marketplace operations really works.

You’ll support either our Domestic or International Marketplaces team — in both cases, most work is within Amazon-related workflows.

• Review compliance requests from Amazon and identify what’s needed to respond.
• Source required documentation (ex: product photos, test reports, children’s product certificates) and help submit/attach them correctly.
• Track progress in internal trackers, follow defined steps, and elevate when something doesn’t match expected requirements.

• Perform manual “customer view” checks on Amazon product detail pages (PDPs): confirm the product is represented correctly, visible in search where expected, and positioned to convert.
• Audit behind-the-scenes listing fields to ensure our internal system matches what Amazon has (identify gaps/opportunities and log them).

• Help resolve lower‑complexity errors (so full‑time specialists can focus on the hardest problems).
• Assist with drafting appeal language or opening support cases for listings with issues (under supervision).

• Use AI tools to help generate and improve listing content (titles, bullets, attributes, clarity) and to speed up repetitive tasks — while following our guidelines and review process.

• Work in Excel daily: filtering, sorting, prioritizing lists, updating trackers, and maintaining clean task logs.
• Other duties as assigned (scorecards, audits, basic reporting support).

• How Amazon marketplace operations work (compliance, listing health, troubleshooting).
• How to follow an SOP, manage task queues, and document outcomes clearly.
• Practical Excel skills used in real e‑commerce operations.
• How to use AI responsibly to speed up work and improve quality.

• You can work through a task list independently, ask smart questions, and log results cleanly.
• You catch mismatches and issues before they become big problems.
• You help the team move faster by clearing the “important but time‑consuming” work.

You’ll do well in this role if you…

• High school diploma or equivalent
• Strong attention to detail and the ability to perform repetitive steps accurately
• Comfortable working in Excel (filter/sort, basic formulas; you’ll use it constantly)
• Able to stay focused and organized while switching between multiple platforms/workflows
• Strong written communication (clear notes, concise updates) and collaboration skills
• Familiarity with and enthusiasm for using AI tools to work smarter

• Interest in e‑commerce, digital marketing, operations, or data
• Any experience with Amazon as a shopper/seller, or product content work
• Comfortable troubleshooting (“why is this wrong?” and “what changed?” energy)