System Analyst

Onsite System Analyst & Master Data – WITRON

This role is responsible for ensuring the smooth operation and continuous improvement of automation and warehouse systems. It involves maintaining accurate item data, resolving related issues, and optimizing processes through analysis and troubleshooting. The position also acts as a key liaison between customers and internal/external teams, facilitating communication, analyzing system needs, and supporting workflow efficiency across WITRON's environments.

As an ideal candidate for the Onsite Systems Analyst & Master Data role at WITRON, you are a detail-oriented and technically adept professional with a strong background in warehouse automation systems and master data management. You thrive in fast-paced, high-volume environments and bring a proactive mindset focused on continuous improvement. You’re a skilled communicator and collaborator, able to bridge the gap between technical teams, operations, and customers to ensure seamless system performance and data integrity.

• Support the maintenance and management of Master Data for all SKUs in a high-volume distribution center, including the final review and setup (when applicable) of new items
• Monitor and analyze system reports to identify data inconsistencies, automation issues, and areas for improvement; take corrective action as needed
• Review daily reports to enhance Master Data quality by eliminating unnecessary user entries and address data integrity concerns
• Collaborate with the customer’s Master Data team to identify improvement opportunities, while providing training and support as needed
• Follow standard operation procedures and company policies and create standard operating procedures as required
• Review daily automation operations for process compliance
• Adjust machinery specifications and operational modes to optimize item handling and improve automation efficiency
• Support performance tests to identify and address issues related to product, machine, maintenance, and IT systems
• Support packaging tests for new vendor designs within the automation framework to ensure compatibility and performance
• Lead and support continuous improvement initiatives in collaboration with the operation and maintenance teams to streamline processes and enhance performance
• Identify problematic products, report non-conformance and vendor packaging opportunities to the Operations and Packaging teams
• Track and communicate updates on the equipment operator feedback report
• Update open points list to ensure timely resolution and team alignment
• Act as liaison between customers, helpdesk, internal teams (VPs, IT, compliance), and third-party vendors
• Collaborate with WIOSS Onsite, project teams, and lifetime support to align system performance with expectations
• Build and maintain strong relationships across customer organizations
• Manage customer change requests: review, prioritize, document, and coordinate testing and deployment
• Analyze and optimize automated system processes; conduct testing and assess impacts of changes
• Support project initiatives onsite and remotely; manage deliverables and troubleshoot challenges
• Diagnose and resolve technical issues; perform system checks and preventive maintenance
• Assist with upgrades, workflow optimizations, and WMS integrations
• Develop streamlined workflows and deliver end‑user training on system functionalities
• Provide insights and tools to maximize system capabilities
• Maintain documentation of workflows, configurations, and troubleshooting procedures
• Generate reports on system performance, issue resolution, and project updates
• Track customer interactions and collaboration efforts to support continuous improvement
• Other duties as assigned

• Minimum High School Diploma (post‑secondary education in a technical or data‑related field is an asset)

• Minimum 1 year of experience working with automated warehouse systems, or operational experience in a similar environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint); advanced Excel skills required
• Basic understanding of Cubi Scan and continuous improvement…