Coordinator, Case Order Administration

Coordinator, Case Order Administration page is loaded## Coordinator, Case Order Administration locations:
Mankato time type:
Full time posted on:
Posted 9 Days Agojob requisition :
JR6145785##
** Job Description
***
* Title:

*
* ** Coordinator, Case Order Administration
*** Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.
**
* Key Accountabilities:

*** Coordinates communication within the Customer Care Center team and 1st level service partners on field issues and report to a centralized data capturing system.
* Direct the communication and escalation of service-related issues from 1st level to 3rd level Global service teams in FN, coordinating information, conducting update meetings and delivering feedback resolution to 1st level partners.
* Provide proactive technical assistance for electronic systems, tools, and related software and hardware to internal customers, OEMs, distributors, dealers and end users
* Preserve assigned area of tickets in a centralized service tool to capture critical data from event and issues in the field.
* Monitor and maintain the distributor database for incoming calls to After Sales
* Maintains proficiency in area of product specialization in order to provide the most current direction on troubleshooting and issue resolution
* Progresses calls to appropriate service provider and follows up to ensure that the customer receives timely support.
* Coordinate and maintain product information documents with technical data and procedural changes.
* Consult with engineering personnel to implement operating procedures, assist in the release of updated service manuals, resolve system malfunctions, and provide technical information, based on data from field investigations
* Resolves technical service concerns and complaints in a timely manner
* Keep management advised of major technical service concerns and follows up until resolved
* Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
* Perform special projects as required
** Basic Requirements:
*** Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
* Bachelor's Degree in Business or Engineering and 3 years of customer service experience with an automotive or mechanical equipment environment; or 7 years of customer service experience in an automotive or mechanical equipment environment
* A minimum of 3 years of customer service, design, test, or applications engineering experience with internal combustion engines or power generation equipment.
* Ability and willingness to travel (domestic and international)
*
* Preferred Qualifications:

*** Strong ability to be a self-starter and works extended periods without supervision under multiple priorities
* Strong communication skills and ability to influence others
* Good organizational, planning and follow-up skills
* Good oral, written and presentation communication skills
* Good interpersonal skills and the ability to work effectively with others
* Good negotiation skills and resilience to influence others
* Good analytical and creative problem-solving skills when issues are complex
* Proficient with PC and MS Office Suite
* Knowledge of MTU comparable diesel products, and their applications
* SAP systems
* Knowledge of MTU America policies and procedures

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.##
** Job Category
** Service Operations##
** Job Posting Date
** 05 Jan 2026; 00:01##
** Pay Range**$64,061 - $104,099-Annually
*
* Location:

** Mankato, MN
** Benefits
* * Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match;
Employee Assistance Program;
Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.
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