Club Manager

Job Title: Club Manager

Reports to: District Manager

Status: Full Time / Supervisor / Exempt / Non-Exempt

Compensation: $44,000.00 per year

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure all team members provide great customer service at all times.
• Take an active role in front‑desk tasks: greeting and welcoming members, conducting gym tours, addressing member service issues and questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers and coworkers in a way that exceeds expectations.
• Listening: actively listen, empathize, and work collaboratively to solve problems.
• Problem Solving: recognize, define, and analyze problems; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions, using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Stand and walk at least 75% of the shift.
• Talk in person or on the phone at least 75% of the shift.
• Be able to lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA)
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.