Or Crew

Crew

The Crew is the first point of contact for our guests and is directly responsible for delivering a great experience. You will take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency.

The following requirements must be met in order to qualify for this position.

• Must be 14 years of age or older / Daytime staff 16 or older
• Ability to work a minimum of 8 hours per week

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual perception and judgement to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

The individual in this position is expected to engage in the following work‑related activities and complete all training requirements including:

• Dairy Queen Front of House Development Plan
• Hands‑on stations training
• Provide friendly, enthusiastic service for all guests
• Promptly greet guests as they enter and thank them as they leave
• Maintain awareness of current promotions
• Explain menu items, answer questions, and suggest additional items
• Enthusiastically represent the Dairy Queen brand
• Accurately complete orders and guest transactions
• Enter guest orders accurately into the point of sale system
• Accept payments, operate cash registers, and maintain receipts
• Handle cash payments, count and verify tills, and record totals appropriately
• Maintain a clean, safe, welcoming environment
• Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
• Maintain equipment and inform management of maintenance needs
• Stock paper goods, condiments, silverware, and beverages
• Keep work areas clean and organized
• Accurately complete, package, and present guest orders
• Other work assigned

• Team member recognition program
• Team member referral bonus
• Flexible hours
• Employee discounts
• Flexible schedule