Customer Service Associate

Description

At Scheels, sports and service go hand in hand. As a Customer Service Associate, you’ll be the friendly face and trusted guide our customers rely on. Whether answering questions, solving challenges, or celebrating a big purchase, you’ll help create an experience that keeps athletes and families coming back. Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry.

Mentorship and professional development training are a focus throughout your entire career.

• Greet all customers when entering and exiting the store
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
• Accurately balance cash drawer at the end of the day
• Maintain a clean working environment and personal work space
• Engage in conversation with the customer to add a personal touch to each and every transaction
• End each transaction by saying “thank you” to every customer
• Maintain a professional appearance on the sales floor
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
• Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in a one-on-one and small group situation to customers and other employees
• Demonstrates strong communication, organization, attention to detail and problem solving skills
• Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
• Exercise judgment and tact while working with customers or co workers
• Strong oral/written communication and reading skills to communicate effectively and in a timely manner with all levels of the organization
• Ability to work assigned schedules which may include varied hours, evenings, weekends and holidays
• Assist in all other duties as assigned

Starting at $13.50 per hour.

Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of two weekends a month. Average hours per week are 15-25 hours.

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation and spelling

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

• Demonstrate pride and ownership of their work while meeting expected deadlines

High school diploma or GED preferred and/or 1-3 months of cashiering experience

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Medium work –…