Geek Squad Agent; Retail Store

What you’ll do

• Provide positive, timely service to customers during the check‑in and checkout process.
• Understand technology issues by asking questions, listening, and taking detailed notes, then give accurate time estimates for next steps.
• Help customers set up new devices and advise on whether to repair or replace old devices.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast‑paced industry.

• Competitive pay.
• Financial savings and retirement resources.
• Support for your physical and mental well‑being.

Best Buy is an equal opportunity employer.