Member Specialist

Responsibilities

• Provide member service and support.
• Maintain the checkout area and ensure safe operations.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Provide guidance and support regarding self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges according to policy.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas; acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions and locating merchandise.
• Zone the area, arrange and organize merchandise, and assist members with transporting items.
• Maintain a safe shopping environment.
• Maintain exit areas; review member receipts and acknowledge member needs.
• Assist with securing and safeguarding Sam’s Club assets by observing potential criminal activity per policy.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Assist with training member frontline associates on processes and procedures.
• Teach new technology and tool functionality.
• Deliver new program rollout training.
• Provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained per company policies by properly handling returns.
• Identify shrink and damages.
• Comply with company policies, procedures, and ethics standards by implementing action plans and using the Open Door policy.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; adapting to change, difficulties, and feedback.

Respect the Individual: embrace differences in people, cultures, ideas, and experiences; build strong and trusting relationships; communicate with impact, energy, and positivity; strengthen the team by helping, developing, and mentoring others; hold oneself and others accountable; act with integrity, ethics, and compliance; serve customers and members; deliver results while putting the customer first; balance short- and long-term priorities; consider how work impacts the team;

strive for excellence; display curiosity, desire to learn, take calculated risks, and demonstrate courage and resilience; drive continuous improvements and support others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $18.00 to $26.00*

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Retail experience including operating front‑end equipment ("e.g.," cash register).
• Working with mobile retail applications.

• Retail experience including operating front‑end equipment ("e.g.," cash register).
• Working with mobile retail applications.

1831 E MADISON AVE, MANKATO, MN 56001‑5449, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.