Retirement Services Representative - Retirement Services Specialist

• Telework Eligible:
  Yes
• Education Verification
• Working Title:
  
  Retirement Services Representative
• Job Class:
  Retirement Services Specialist
• Agency:
  Teachers Retirement Association
• Job
• Location:
  
  St. Paul
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 02/09/2026
• Closing Date: 02/23/2026
• Hiring Agency/Seniority Unit:
  Teachers Retirement Assoc / Teachers Retirement Asc-MAPE
• Division/Unit: TRA Pension Administration / TRA Member Services (Phone Center)
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work:
  Monday - Friday
• Travel Required:
  
  Yes - Up to 10%
• Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*** Please note that this posting will be used to fill two (2) vacancies***

Teachers Retirement Association (TRA) has been administering pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with strong communication, interpersonal, and mathematical skills to serve as Retirement Services Representatives.

These positions are part of TRA’s Member Services phone center and exist to help educators understand the value of retirement planning specific to TRA benefits. These positions will primarily deliver available benefit information and options to Minnesota public schools’ educators and their beneficiaries by phone, chat, and/or email. Additionally, the incumbents in these roles will be further required to perform a variety of calculations, both routine and complex.

These positions are located in our St. Paul, Minnesota office. The roles are telework eligible, but will require the incumbents to work a schedule that includes some in-person work. TRA prioritizes work-life balance for our employees and may request, only on occasion, that staff work overtime and/or flex their time in order to complete critical projects or meet important deadlines. Typically, full-time, non-exempt employees at TRA work a 40-hour workweek.

Travel may be required up to 10% for these roles.

One (1) year of work experience providing customer service related to employee benefits administration, government benefits administration, accounting, payroll, finance, or insurance. A Bachelor’s degree in Business, Accounting, Finance, Math, Public Administration, or a closely related field can substitute for this experience.

• Experience performing calculations.
• Ability to interpret and apply laws and policies to work assignments.
• Ability to train and explain financial concepts to a variety of audiences, primarily in a call center environment.
• Ability to diagnose problems and recommend solutions for process improvement purposes.
• Ability to plan, organize, and successfully manage competing priorities.
• Strong oral communication, written communication, and interpersonal skills.
• Proficiency in using Microsoft Word, Excel, Outlook, Cisco Web Ex, and/or equivalent software packages.

Successful candidates must also be able to secure own transportation for in-state business travel and/or conferences.

• Experience in a call center environment that provides both phone and chat services to customers.
• Experience communicating financial concepts to diverse audiences and stakeholders.
• Experience providing retirement or pension benefit services.
• Experience working with or at Minnesota State Retirement System, Public Employees Retirement Association, or Teachers Retirement Association.
• Possess…