Coverage Specialist

and the job listing Expires on March 21, 2026

We are seeking a Coverage Specialist to service clients within all of Hennepin County on a full-time basis providing Individualized Home Supports with Training (IHS with Training).

The role of a Coverage Specialist is a full-time position designed to create and foster relationships between the Ehrnriter Companion and Community Group and new and existing clients. The Coverage Specialist works alongside the Field Coordinator to ensure all clients receive weekly sessions. The Coverage Specialist works one on one with clients, onboards new clients to assigned staff, trains new staff with assistance from the Field Coordinator, and is available to cover open client sessions.

The Coverage Specialist will work a fulltime schedule, based on the Coverage Specialists’ predetermined availability, to ensure clients are receiving appropriate care every week; clientele will change regularly based on client needs and the demands of the business.

As the Coverage Specialist, the focus of the position is to make sure all clients have the opportunity to have a session each week. This can be due to the client’s normal staff being unavailable, or the client needing a session outside of their DSP’s typical availability. In addition to the client relationships a Coverage Specialist builds, there will also be a focus on the development and onboarding of new ECCG staff.

The Coverage Specialist’s responsibilities include but may not be limited to:

• Provide coverage sessions to clients who don’t have staff at that time
• Be a model for new staff during shadow and handoff sessions by leading client sessions with new staff present and exemplifying our person-centered approach to client engagement.
• Meet with clients regularly as scheduled in their homes in addition to providing remote supports
• Support clients through creative, thoughtful, problem-solving
• Understand and work to follow through with support plan goals
• Assist clients in planning and structuring time together
• Timely completion of documentation of activities and progress as directed by supervisor
• Clear and professional communication with clients, supervisors, and members of the support team
• Onboard new clients and execute transition plans for assignment of field staff
• Transporting clients as needed throughout the community for appointments and activities
• Troubleshoot new clients, and determine if they be a good fit for services

• High School diploma or equivalent
• 2+ years of customer service experience
• Minimum of 6 months experience in the direct services field
• Minimum availability of 35 hours per week
• Valid driver’s license and insured vehicle that is well maintained
• Ability to pass a criminal background check
• Ability to pass and maintain required training for DHS compliance such as CPR/First aid and HIPAA

• Occasionally move up to 20lbs for various client needs.
• Ability to remain in a stationary position for up to 75% of the session
• Frequently move within and about the clients’ residence and/or community, including ascending/descending stairs or ladders.
• Have and maintain a valid driver’s license
• Frequently, and throughout the session, verbally communicate with clients
• Ability to view clients in-person throughout sessions