Shelter Support Staff

Summary Of Position

This is a daytime support position to the Shelter Supervisor/Case Manager and guests of the Seasonal Day Shelter Program. This position assists with shelter client intakes, meals, record keeping, and shelter operation details.

Wage: $11.41 to $15.53 per hour.

Up to 21 hours per week, 3 weekends per month – Saturday/Sunday 10 AM–3 PM.

700 S Riverfront Dr., Mankato, MN 56001.

• High School diploma or GED required.
• Experience working with homeless or low‑income persons with disabilities preferred.
• Understanding of the delivery of social services and eligible benefits.
• Ability to work well with clients of diverse cultural and socioeconomic groups, respecting confidentiality and operating within ethical and legal parameters of social services.
• Willingness to work in a flexible schedule and in a team environment.
• Computer literate, including proficiency in Windows, Microsoft Word, Excel, and databases.
• Strong written and oral communication skills.
• Trustworthy, organized, efficient, and able to problem‑solve.
• Working knowledge of local community assistance resources preferred.
• Willingness to support the philosophy, goals, objectives, and mission of The Salvation Army.
• Must pass The Salvation Army background check.
• Safe From Harm training will apply upon commencement of employment and must be satisfactorily completed within the first 30 days.

• Maintain a positive work atmosphere, behaving and communicating in a manner that fosters good relationships with co‑workers.
• Support the mission of The Salvation Army by treating every client and colleague with individual respect and dignity, without discrimination of any kind.
• Engage community members in a way that brings them to the Corps for programming, events, activities, and Pathway of Hope.

• Ensure the safety of shelter guests and maintain a secure environment during shelter hours.
• Provide access to, and regularly interact with, guests. Report any area of concern to the Supervisor in a timely manner.
• Maintain a supply of printed community resources to hand out.
• Assist guests and Supervisor with intakes.
• Assist with daily meals.
• Assist with cleaning, stocking bathrooms, garbage removal, and snow removal.
• Develop and maintain a sufficient level of first aid knowledge, study the Blood‑Borne Pathogens manual, and know when to call 911.
• Identify and diffuse potential crises.
• Enforce residential policies and procedures consistently and fairly to all shelter guests.
• Keep informed on activities and communicate those to guests as directed.
• Display a professional and courteous attitude.
• Support other staff as needed to accomplish overall operations of the facility.
• Participate in training programs required of the assigned position to enhance the ability to perform this job.
• Perform all other duties as assigned.

There are normally no hazards or significant unpleasant physical working conditions, except the occasional emotional distress or turmoil due to varying situations with residents. The essential duties and responsibilities of this position cannot be performed from home.

Risk Level 1 – Tasks or activities conducted at this level involve no known expectation of exposure to blood or other potentially infectious materials.

• Talking:
  Frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.
• Average Hearing.
• Average Visual Abilities:
  Read and write legibly.
• Physical Strength:
  Sedentary work; some walking around the building; mostly sitting; exerts up to 10 pounds of force occasionally.
• Travel:
  The incumbent may be required to travel by personal vehicle, organization vehicle, or other modes of travel to support the Mission of The Salvation Army.

• Reasoning Ability:
  Deal with a variety of variables under limited standardization; interpret various instructions.
• Language Ability:
  Read a variety of books, magazines, instruction manuals; prepare memos and reports using proper punctuation, spelling, and grammar; communicate distinctly with appropriate pauses and emphasis; use present, perfect, and future tenses.