Maxfield Place Support Staff

Summary of Position

This is an after-hours support position to the Case Manager by providing professional support at the desk, over the phone, and in person to all residents of the General’s Quarters.

$13.56 - $15.00/hour

On call, 0-8 hours per week

• Experience in working with homeless low-income persons with disabilities.
• Understanding of the delivery of social services and eligible benefits.
• Ability to work well with clients of diverse cultural and socioeconomic groups; respects confidentiality; able to work within ethical and legal parameters of social services.
• Willingness to work in an environment with a flexible work schedule and in a team environment.
• Willingness to support the philosophy, goals, and objectives of The Salvation Army.
• Must pass a background check and satisfy the MVR driver qualification requirements.
• Must understand that the provisions of Safe From Harm will apply upon commencement of employment and that the required Safe From Harm training will be satisfactorily completed within the first thirty (30) days of employment.

• Ensure the safety of the residents and maintain a secure environment during the evening and early morning hours.
• Provide access to, and regularly interact with, residents; report any area of concern to the Case Manager in a timely manner.
• Maintain a supply of printed community resources to hand out, bus tokens if needed, and assist residents with phone calls and other information.
• Assist residents and Case Manager with move-in and move-out procedures.
• Develop and maintain a sufficient level of first‑aid knowledge and study the manual on blood‑borne pathogens; know when to call 911.
• Identify the issues associated with disabilities such as MI and CD and know how to diffuse a potential crisis.
• Maintain an overnight incident log for review and appropriate action by the Case Manager or Program Director.
• Enforce residential policies and procedures consistently and fairly to all residents.
• Keep informed on activities and communicate those to residents as directed.
• Display a professional and courteous attitude.
• Support other staff as needed to accomplish overall operations of the facility.
• Participate in, and satisfactorily complete, training programs required of the assigned position to enhance the ability to perform this job.

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co‑workers; resolve conflicts in a professional manner, treat staff, visitors and clients courteously, respect others’ property and person, and communicate appropriately to and about co‑workers and subordinates.
• Support the mission of The Salvation Army by treating every client and colleague with individual respect and dignity, and without discrimination of any kind.
• Perform all other duties as assigned and consistent with the mission of The Salvation Army.

• Talking – ability to convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.
• Average hearing – able to hear average or normal conversations and receive ordinary information.
• Average visual abilities – ability to read and write legibly.
• Physical strength – sedentary work; some walking about the building; mostly sitting; may exert up to 10 pounds of force occasionally.
• Travel – the incumbent may be required to travel by personal vehicle, organization vehicle, or other modes of travel to support the mission of The Salvation Army.