Customer Solution Specialist

Now hiring Customer Solution Specialist

Manor, TX

Pay Rate: $30.00 – $34.00 per hour

Shift: Monday-Friday | 8:00 AM-5:00 PM

Bring Your People Skills. We’ll Bring the Opportunity.

Looking for a role where you can connect, help, and grow? A Customer Solution Specialist position gives you the chance to shine in customer support.

• Competitive weekly pay – because great service deserves it
• Good benefits – medical, dental, vision and life insurance
• 401(k) option – plan for the future
• Referral bonuses – get rewarded for bringing friends

• Have a Business or Engineering degree or 2-5 years steady/continuous work experience in a related field
• Bring accurate typing skills and solid computer knowledge
• Learn new systems quickly—you’re tech-friendly by nature
• Love making someone’s day with great service
• Stay cool and professional when challenges pop up
• Can juggle multiple conversations with ease
• Keep detailed, accurate notes in every interaction
• Collaborate with your team to hit shared goals
• Value patience, empathy, and clear communication
• Show up ready to contribute, every shift

• Respond to all product inquiries, including:
  • Requests for quotations
  • Sample requests
  • Technical support inquiries
  • Backlog issues
• Serve as the primary point of contact for customer inquiries and interactions.
• Follow departmental procedures to create profitable quotes and sample request responses.
• Proactively follow up on significant business opportunities.
• Prepare and provide weekly status updates on business opportunities.
• Work closely with the sales team to ensure excellent customer satisfaction and strong vendor/customer relationships.
• Focus on closing new orders and achieving monthly and quarterly booking goals assigned by upper management.
• Attend production meetings and communicate customer commitments.
• Drive orders through the factory to ensure On-Time Delivery (OTD).