Customer Solution Specialist

Customer Solution Specialist

Manor, TX

Pay Rate: $30.00 - $34.00 per hour
Shift: Monday-Friday | 8:00 AM-5:00 PM

• Competitive weekly pay - because great service deserves it
• Good benefits - medical, dental, vision and life insurance
• 401(k) option - plan for the future
• Referral bonuses - get rewarded for bringing friends

• Have a Business or Engineering degree or 2-5 years steady/continuous work experience in a related field
• Bring accurate typing skills and solid computer knowledge
• Learn new systems quickly—you’re tech‑friendly by nature
• Love making someone's day with great service
• Stay cool and professional when challenges pop up
• Can juggle multiple conversations with ease
• Keep detailed, accurate notes in every interaction
• Collaborate with your team to hit shared goals
• Value patience, empathy, and clear communication
• Show up ready to contribute, every shift

• Respond to all product inquiries, including:
  • Requests for quotations
  • Sample requests
  • Technical support inquiries
  • Backlog issues
• Serve as the primary point of contact for customer inquiries and interactions.
• Follow departmental procedures to create profitable quotes and sample request responses.
• Proactively follow up on significant business opportunities.
• Prepare and provide weekly status updates on business opportunities.
• Work closely with the sales team to ensure excellent customer satisfaction and strong vendor/customer relationships.
• Focus on closing new orders and achieving monthly and quarterly booking goals assigned by upper management.
• Attend production meetings and communicate customer commitments.
• Drive orders through the factory to ensure On‑Time Delivery (OTD).

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors.