Technician - Computer

Primary Purpose

Provide on-site technical support to students and staff by installing, maintaining, and troubleshooting district technology systems, including computers, mobile devices, peripherals, classroom technology, and basic network connectivity. Ensure timely resolution of work orders to minimize instructional disruption and support district instructional and operational goals.

• High school diploma or GED
• Industry certifications such as CompTIA A+, Network+, or Security+ preferred

• Working knowledge of device setup and support across macOS, iPadOS, Windows, and ChromeOS
• Knowledge of computer hardware, operating systems, and common educational software

• One (1) year of experience installing, maintaining, and repairing computers, mobile devices, peripherals, and basic network connectivity
• Associate’s degree from an accredited trade school or college in a technology-related field

• Install, maintain, and troubleshoot district‑owned computer hardware, mobile devices, and operating systems.
• Provide on‑site technical support for classrooms, offices, labs, and instructional spaces to minimize disruption to teaching and learning.
• Install, configure, and support district‑approved software and device images.
• Assist with basic troubleshooting of wired and wireless network connectivity, including end‑user Wi‑Fi access issues.
• Diagnose and repair equipment, including printers, copiers, projectors, interactive displays, and district‑owned computing devices.
• Relocate, deploy, and decommission computer equipment, peripherals, and classroom technology as needed.
• Assist with the installation, maintenance, and troubleshooting of data and communications equipment under the direction of senior technical staff.
• Maintain accurate accountability of district technology assets using the district inventory and asset management systems.
• Perform preventive maintenance in accordance with established schedules and document completed work.
• Accurately record work order activity, time, materials, and resolution notes in the district ticketing system.
• Operate tools and equipment in compliance with prescribed safety procedures.
• Follow established safety practices when lifting, climbing, carrying, or working around electrical and network equipment.
• Identify, correct when possible, and promptly report unsafe working conditions to a supervisor.
• Respond to after‑hours or emergency support requests as directed by a supervisor.
• Maintain regular and punctual attendance in accordance with assigned work schedules.
• Perform other duties as assigned by the supervisor.

• Maintain professional, respectful interactions with students, staff, and visitors
• Demonstrate patience, flexibility, and composure in high‑demand or time‑sensitive situations
• Adapt to changing priorities and campus needs.
• Work collaboratively with peers and campus staff to resolve issues efficiently
• Demonstrates the principles of the Manor ISD People Experience

None

• Desktop and laptop computers
• Mobile devices (Chromebooks, iPads, laptops)
• Printers, copiers, and scanners
• Interactive displays, projectors, and classroom A/V equipment
• Hand tools and diagnostic equipment
• District communication and ticketing systems

The working conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Maintain emotional control under stress
• Work with frequent interruptions

• Lifting (up to 50 pounds)
• Carrying (up to 50 pounds)
• Sitting
• Standing
• Bending/Stooping
• Kneeling
• Pushing/Pulling
• Repetitive hand motions
• Keyboarding/mouse
• Speaking clearly
• Clear vision
• Hearing
• Using your hands and fingers

• Work inside/outside
• Typical computer‑related noise levels and dust
• Frequent exposure to video display terminals
• May include scheduled evening, weekend, or on‑call support as needed