IT Specialist

The Information Technology Specialist is under the direction of the Information Technology Director and evaluates, recommends, acquisitions, and installs hardware and software; coordinates service, installation and maintenance by vendors. The IT Specialist will be a point of contact for vendors, City staff, and others who are experiencing technological issues.

• Supports City staff and departments in the use of personal computers, telecommunication, and network hardware and software; troubleshoots hardware and software problems; installs computer, telecommunication and network hardware and software.
• Assists in the development and implementation of a comprehensive maintenance program for computers, telecommunication and network systems.
• Assists in the Coordination of information systems activities including upgrades, network use, shared databases, systems services and maintenance.
• Assists in the coordination of City information systems applications with outside sources.
• Maintains accurate records and documentation; prepares reports as required.
• Maintains an inventory of current and surplus equipment and supplies; disposes of surplus equipment and supplies in accordance with established City policies and procedures.
• Research, compile and analyze complex data and problems; provide technical and administrative reports; prepare written correspondence as necessary; provide periodic reports on activities; attend departmental, inter‑departmental, project and user group meetings as required.
• Establish and maintain an effective working relationship with all levels of management, City officials, vendors, other employees, and the public.
• Performs related work as assigned.
• Regular attendance is considered an Essential Function for this position.

• Experience with Windows Server Edition 2016‑2022.
• Knowledge of computers, telecommunication and network systems and their business applications; trends in information systems technologies relative to City business applications; software applications for business usage; methods, tools and techniques of systems hardware and software evaluation, implementation, documentation, troubleshooting and repair.
• Knowledge of principles and practices of records management and data storage and retrieval.
• Knowledge of laws and regulations governing computer systems usage and operation.
• Skill in installing, maintaining and operating personal and minicomputers, networks and associated software; troubleshooting and determining hardware and software problems.
• Typical administrative practices and processes associated with local government offices or functions or possess the ability to acquire and put such knowledge into practice.
• General computer operations, specifically familiarity with Microsoft Office software.
• Office machines, such as scanners, computers, copier and fax machine; and office practices and procedures.
• Meet deadlines and perform multiple tasks under pressure.
• Effectively respond to a stressful or high‑pressure environment.
• Work in a multi‑task environment.
• Basic ability to read and requires the basic knowledge of grammar and spelling.
• Basic mathematics, calculating fees, work hours and completing reports and basic bookkeeping skills.
• Able to perform multiple tasks efficiently and apply knowledge of procedures to fulfill essential job duties.
• Ability to organize, prioritize, and carry out office work with minimal supervision.

• Associate’s Degree in computer science or IT Certification plus 1 year of experience or three (3) years of training and experience that demonstrate the ability to perform the duties.
• CompTIA A+ certification within six (6) months of employment.
• CompTIA Security+ certification within the first year of employment.
• CompTIA Network+ certification within the first year of employment.

• Experience with INCODE 10.

Valid Texas Class C Driver’s License with a satisfactory driving record, as defined by City policy.

No.

Compensation: $27.19‑29.28 per hour

Location: City of Manor City Hall 105 E Eggleston St. Manor, TX 78653

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