General Technician

# General Technician

MANOR SHOP - Manor, TX 78653## Description
** Siddons Martin Emergency Group Benefits
** Employee-owned company!  Monday-Friday schedule

Company Sponsored Benefits:  Medical (PPO & HSA), Dental, Vision, STD Company Paid Benefits:  Basic Life, Basic AD&D, Cancer, LTD, Teladoc
401K with Employer Match  Employee Stock Ownership Plan  Paid Holidays & Paid Time Off  Maternity/Paternity Leave  Paid Training & Safety Equipment  Relocation Benefits  Verizon Wireless Company Discount
** General Technician Duties and Responsibilities
** Unless otherwise specified, the General Service Technician is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the companys mission statement, to company profitability and 100% customer satisfaction.
* Enforce all company policies as defined in the SMEG Company Handbook
* Interact with entire service staff
* Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
* Maintain neat and professional personal appearance at all times
* Under direct supervision of the Shop Foreman, the General Service Technician will assist shop and or field service technicians with assigned vehicle maintenance repairs
* Perform proper and accurate vehicle diagnosis, services and repairs as directed by management.
* Perform quality repairs and services in a timely manner
* Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
* Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
* Participate in quality check process with Shop Foreman and Assistant Manager(s)
* Understanding of productivity goals and review for areas in need of improvement
* Follow company processes and procedures as defined in the SMEG operations manual
* Participate in morning meetings with service staff to plan the day
* Maintain accurate, timely and legible company designed reports and paperwork
* Notice and report potential problem areas to management before they arise
* Maintain a successful working relationship with Pierce Manufacturing personnel
* Enforce policies and procedures as defined in the Pierce Manufacturing operations manual
* Responsible for responsive/timely travel to designated sites and locations as directed/scheduled## Qualifications The General Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
* Must be willing to travel to other site locations and stations as needed.
* Experience with in Fire and Emergency related industry a plus.
* Must work towards obtaining both EVT Master Tech and Pierce Master Technician status
* Proven track record of success
* Excellent communication skills both verbal and written
* Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
* Possess exceptional leadership and motivational skills
* Dedication to customer service and business success
* Ability to engage in and maintain positive relationships with employees and customers
* Computer skills:
Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
** Education and/or Experience
*** High School Diploma or GED
* 2 Plus years with experience in an automotive service related industry and/or technical school certificate.
* Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
* Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry
** Certificates, Licenses, Registrations
*** EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus
** Physical Demands
** While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders.

The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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