Guest Experience Manager - Xfinity Center

Position: Employee & Guest Experience Manager - Xfinity Center
## Employee & Guest Experience Manager - Xfinity Center
** Experience Manager*
* ** 2026

Job Description
** Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support...

it’s no wonder we are certified as a Xfinity Center is seeking a Guest Experience Manager - responsible for administering various National and venue designed programs to support crew members (employees) and fan engagement, aligning guest service resolution and wider fan satisfaction goals. This is a seasonal position with an events-based schedule.
** WHAT THIS ROLE WILL DO
** Work with Department Managers and Supervisors to ensure the venues service standards of Safety, Care, Encore and Efficiency are being communicated pre-event, demonstrated throughout the show, and incorporated at the end of each night.

Partner with the venues Sustainability Coordinator to incorporate sustainability priorities into recognition, communication, and education of both staff and guests. Attend calls and meetings with regional and National leadership with fellow venue experience managers, as well as have frequent one-on-ones with those regional leads and venue leaders Help manage guest service experience platforms (Qualtrics) and analyze other venue service reports to create action plans for service improvements in partnership with venue management and your regional lead.

Other duties as assigned  Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Possess a positive outlook, strong communication skills and the ability to engage others.

Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
1 years' plus of administrative experience. 2-3 years’ plus of work experience in a comparable role. 1-2 years’ plus of leadership experience. Public speaking or meeting facilitation skills is a plus. We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
** Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
Please note that the…