Sales Manager - Mansfield Crossing

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. As a Sales Manager, you will engage with customers, participate in process ideation and improvement, and take part in various special projects. Through these responsibilities you will directly impact the success of our company while learning from our business and retail leaders.

• Communicate Warby Parker’s values and brand philosophy to customers.
• Own troubleshooting for our point‑of‑sale system.
• Oversee the store’s inventory management procedures.
• Develop new processes that improve customer service and optimize shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at the beginning of shifts and at the end of the day, and conduct other meetings as needed.
• Direct a team of 8–10 team members, consistently demonstrating great service.
• Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new hire onboarding and ongoing training.
• Treat all customers with respect and cultivate an inclusive, service‑minded work culture.

• Steeped in retail experience, with 1+ year in a management position.
• Possess exceptional interpersonal skills.
• Backed by managerial experience in sales or operations at a complex, customer‑focused retailer.
• Self‑starter with an entrepreneurial spirit.
• Eager to learn new skills.
• Upbeat and empathetic team player.
• Driven to consistently achieve top performance and help teammates reach their targets.
• Brings positive, fun energy to the workplace, even during long hours.
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary or hourly rate along with variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation at the time of posting. Final compensation is determined by factors such as qualifications, experience, internal equity, and market data.

Non‑exempt employees may be eligible for overtime pay if required to work more than 40 hours in a workweek.

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.