Xfinity Center - Guest Ambassador

Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

Job Summary

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”.

We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Guest Ambassador will proactively interact with guests by providing information and assistance to promote enjoyable experiences for venue guests.

What This Role Will Do

• Greet guests as they enter and leave the venue and assist guests with venue-specific queries such as purchasing upgrades, fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, and escorting guests to artist meet & greets, and finding lost items.
• Assist in crowd control, properly and safely, directing fans
• Communicate venue information about policies and procedures for guests as they prepare to enter the venue.
• Seek opportunities to create Miracle Moments for venue guests at every show.
• Direct restroom, concessions, and merchandise lines as needed to shorten guest waiting times.
• Check restrooms frequently to ensure lines are moving and alerting cleaning when necessary.
• Assist in resolving guest complaints and direct complaints to appropriate supervisor and/or manager.
• Participate in post-show clean up including picking up and sorting trash, recycling and compostable materials.
• Possibly fill in temporarily with a department to support staffing levels during peak or break times.

What This Person Will Bring

• Must be at least 18 years of age
• Prior customer service experience a plus
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective…