Box Office Supervisor- Xfinity Center

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit  Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales...

we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a
* Great Place to Work
* organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
** THE JOB
** The Box Office Supervisor is responsible for supporting the daily operations of the Box Office, including ticket sales, customer service, staff supervision, and financial procedures. This role ensures a seamless and efficient ticketing experience for guests, while fostering a positive, communicative, and team-oriented work environment. The Supervisor also collaborates with venue departments, handles event reports, and contributes to staffing, training, and compliance.
** WHAT THIS ROLE WILL DO
** I. Supervision of the Department
* Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
* Assist in locating customer accounts, tracking third party transfer reports, and scan reports
* Know how to identify a fake ticket or credential and educate the guest on where to buy authentic tickets
* Assist guests in locating and troubleshooting electronic tickets, transfers, and vouchers
* Assist and support box office staff in any of their job functions, as needed
* Facilitate open communication with the Box Office Manager and Assistant Box Office Manager, staff and all other venue departments
* Exhibit proper inter-departmental communications and organization
* Ensure complete and satisfactory on-going staff training
* Provide a positive team environment within the department
* Assist in ensuring appropriate staffing levels.
* Promote and provide superior customer service in all guest interactions

II. Other Responsibilities  
* Ensure that venue staff follows cash handling policies & procedures
* Balance and reconciliation of all seller cash drawers
* Monitor and maintain functionality of all ticketing computers, software and hardware
* Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
* Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
* Ensure that venue is compliant with ADA ticket laws
** WHAT THIS PERSON WILL BRING
*
* Required:

* Experience in Box Office / Ticketing Management
* Flexible Schedule (days/nights, weekends, and holidays)
* Experience in Cash Handling
* Ability to work independently
* Leadership, Management, and Customer Service
* Tolerance of all…