COAHS Transportation and Services Coordinator

Position Summary

The Transportation and Services Coordinator performs administrative, programmatic, and resident-service work in support of the Council on Aging and Human Services. The position is responsible for managing the COAHS transportation program; coordinating and overseeing nutrition and food-access programs, including Meals on Wheels, Open Table, Heart to Home, and Gaining Ground; administering the Medical Equipment Program; and assisting older adults, residents with disabilities, caregivers, and families in need by connecting them with appropriate services, agencies, and community resources.

The Coordinator serves as a key point of contact for telephone and in-person inquiries, welcomes and directs visitors, assists residents in navigating COAHS and other Town services, provides administrative and operational support to the Director, and performs related duties required for the efficient and effective operation of the department.

• Works under the general direction of the COAHS Director, with considerable independence in coordinating assigned programs, establishing daily priorities, resolving routine issues, and completing responsibilities.
• Coordinates services requiring self-direction, independent judgment, accountability, and appropriate discretion.
• Exercises sound judgment when addressing matters that may affect the health, safety, or well-being of older adults, residents with disabilities, caregivers, and families in need.
• Maintains a thorough working knowledge of departmental operations, programs, policies, procedures, and available community resources.
• Handles sensitive and confidential resident information in accordance with applicable laws, Town policies, and departmental procedures.
• Coordinates programs and services to ensure their effectiveness and alignment with departmental priorities and strategic goals.
• Is reviewed and evaluated in accordance with the Town’s personnel policies and procedures.

• Work is performed primarily in the COAHS office and other Town facilities, with occasional travel to residents’ homes, program sites, service locations, and other destinations as needed.
• Has frequent contact with older adults, residents with disabilities, caregivers, families, volunteers, service providers, vendors, Town staff, and Town officials.
• Operates an automobile, basic home medical equipment, computer, telephone, copier, and other standard office equipment.
• Has access to confidential resident, service, financial, and health-related information in the course of performing assigned duties.

• Manages COAHS transportation programs that enable older adults and residents with disabilities to attend medical appointments, complete errands, access services, and participate in social and community activities.
• Schedules vans, van drivers, and volunteer drivers; dispatches vans; develops daily routes; assigns drivers; and arranges substitute drivers as needed.
• Drives as a back-up when necessary and attempts to arrange volunteer transportation when a COAHS vehicle or van driver is not available.
• Coordinates with the Director on the hiring, onboarding, supervision, and performance review process for COAHS drivers.
• Meets with drivers individually and as a group to share information, communicate expectations, maintain positive working relationships, solicit feedback, and resolve scheduling issues.
• Arranges for van maintenance and helps ensure vehicles are safe, reliable, and available for scheduled use.
• Ensures COAHS drivers comply with applicable Lowell Regional Transit Authority requirements, including CPR, First Aid, Defensive Driving, Disability Awareness, Passenger Safety, and random drug and alcohol screening requirements.
• Prepares transportation statistics and documentation needed for the LRTA monthly invoice.
• Documents rides and transportation-related interactions using the My Senior Center software application.
• Trains Friendly Drivers and coordinates their assignments.

• Coordinates and oversees nutrition and food-access programs, including Meals on Wheels, Open Table, Heart to Home, Gaining Ground, and related services.
• Coordinates the Meals on Wheels program, administered through Minuteman Senior Services, which provides nutrition support and interpersonal engagement to homebound older adults.
• Maintains lists of Meals on Wheels recipients and volunteer drivers.
• Organizes meal pickups at the…