Medical Assistant II

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nursing staff, advanced practice providers, registered nurses, radiation therapists, and front office staff to facilitate efficient care.

Does this position require Patient Care? Yes

• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' vital signs, or information in medical records.
• Perform general office duties, such as answering telephones or checking in patients. Advocates patients with a positive customer service approach.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean instruments and dispose of contaminated supplies.
• Responsible for ordering and maintaining department medical supplies.

Full-Time

Satellite Location

Includes but not limited to:
Mansfield, MA

Education:

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Certified Medical Assistant
- Data Conversion
- Various Issuers required

Basic Life Support [BLS Certification] - Data Conversion
- Various Issuers preferred

Direct MA experience or medical field work 1 – 3 years preferred

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
  - Far Constantly (67-100%)
• Vision
  -…