Project Manager II-Technology & Operations

Only candidates who are local to the Mansfield, MA, area will be considered.

The Project Manager II – Technology & Operations serves as the operational owner of technology initiatives across the division, acting as the primary bridge between field operations, business leadership, and IT. You will drive the adoption, governance, and continuous improvement of the systems and data infrastructure that support operational decision‑making, workforce management, and business development.

This position is firmly grounded in project management and operational discipline. The ideal candidate brings strong business process thinking, cross‑functional stakeholder management, and a practical understanding of automation and analytics.

• Own the planning, execution, and delivery of technology-enabled operational initiatives from initiation through adoption
• Translate business requirements and operational pain points into structured project plans with clear milestones, owners, and success criteria
• Manage cross‑functional project teams and stakeholder groups, coordinating across operations, IT, finance, and field leadership
• Maintain initiative dashboards, milestone trackers, and status reporting to keep leadership informed and accountable
• Anticipate and mitigate project risks; elevate blockers with recommended paths forward

• Serve as the business owner and primary operations‑side liaison with IT for enterprise platforms and data tools
• Lead evaluation, vetting, and implementation of new technology solutions aligned to operational and business development needs
• Drive adoption and governance of existing platforms, including low‑code/no‑code tools, workload management systems, and reporting environments
• Manage system roadmaps, enhancement backlogs, and change control processes on behalf of the business
• Ensure data integrity, access governance, and alignment with organizational standards across business systems

• Develop and maintain dashboards, scorecards, and reporting tools that provide leadership with actionable operational insights
• Define, track, and refine KPIs across key business functions including operations, workforce, safety, and client delivery
• Establish consistent data inputs and workflows to improve forecasting, capacity planning, and resource alignment
• Facilitate pre‑alignment of metrics with operational leaders to reduce reporting friction and improve decision‑making cadence

• Identify opportunities to apply automation and AI to existing workflows, including data processing, reporting, document handling, and operational forecasting
• Pilot, vet, and coordinate implementation of automation solutions that deliver measurable productivity or quality improvements
• Partner with IT and leadership to establish governance and best practices for responsible use of AI and automation tools
• Ensure that automation initiatives are operationally grounded, value‑focused, and aligned with business priorities

• Document current‑state and future‑state workflows to support process standardization and system design
• Drive simplification of business processes enabled by technology, reducing manual effort and cycle time
• Develop change management plans, user training, and adoption support for new tools and processes

• Serve as a strategic partner to vice presidents and operational leadership, providing timely and accurate analysis to support decision‑making
• Prepare executive‑ready project summaries, risk narratives, and initiative updates for senior audiences
• Build cross‑functional relationships that support alignment between field operations, back‑office functions, and enterprise goals
• Influence without direct authority; earn credibility through expertise, follow‑through, and results

• Bachelor's degree in Information Systems, Engineering, Business, or a related field (or equivalent experience)
• 3+ years of experience in project management, operational support, business systems, or a related discipline
• Demonstrated ability to…