Lead IT Support Specialist, Fulfillment Center

Job Summary

As a Lead IT Support Specialist at our Walgreens fulfillment center, you will be responsible for comprehensive technical support across multiple platforms and dispositivos. Your primary duties include installation, upgrades, troubleshooting, and repairs of hardware and software, including desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices. You will handle escalated issues from the team, schedule work, and provide support for manager tasks as needed.

This position is located in a climate‑controlled, closed‑door pharmacy facility featuring advanced automation technology and modern amenities.

• Lead installation, upgrades, troubleshooting, and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN, and RF devices.
• Utilize tracking software to monitor issue resolution and ticket status.
• Support area processes and interface requirements.
• Reset equipment or apply solutions to quickly resolve problems.
• Resolve complex issues and handle escalated problems from less experienced support staff.
• Identify and document fault patterns, involving other engineering or technical resources to develop permanent fixes.
• Manage and plan workload within the area of responsibility; perform audits and report on task completion.
• Maintain and troubleshoot proprietary material‑handling software and vendor systems.
• Collaborate with customers and advise on technical issues, answering complex questions regarding PC/printer software/hardware.
• Determine likely causes of problems, prepare documentation and communication to facilitate elimination and efficient fixes.
• Provide second and third level support for problems experienced by production equipment.
• Make decisions about when external technical help should be contacted and called on site for fixes.
• Partner cross‑functionally to resolve issues.
• Order and maintain inventory supplies (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories).
• Lift and transport PCs, monitors, terminals, and printers for deployment or repair.

• High School/GED and at least 2 years of experience in an IT customer‑facing and/or technical support role.
• Experience with equipment such as printers, terminals, PCs, RF communication hardware, etc.
• Experience with software such as Microsoft Windows operating system, MS Office Suite (Word, Excel, PowerPoint), Internet Explorer.
• Experience following processes, recommending improvements, translating technical terms to non‑technical users, solving technical problems, and working in a team environment.
• Knowledge of network infrastructure & server hardware/software, such as Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMware.
• Hours of support may require weekend, holiday, and/or off‑hours shift coverage.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

• Bachelor’s degree.
• Preferred Certificate in Network+ , Microsoft, Cisco, or CompTIA.
• Experience at a distribution center or manufacturing environment.
• Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
• Experience building and maintaining databases (such as Web, Access, and SQL).
• Experience coordinating service requests with appropriate IT team.
• Experience working independently and as part of a cross‑functional technical team.

We will consider employment of qualified applicants with arrest and conviction records.

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Salary Range: $22.71 - $33.32 / Hourly