IT Technician

• Develop, document, and configure system specifications conforming to architecture standards and business requirements
• Plan system and development deployments
• Ensure hardware and software compliance and security standards
• Evaluate hardware/software interfaces, operational requirements, and overall system characteristics
• Establish and document system designs, parameters, and formats
• Ensure hardware and software functionality, performance, and compatibility
• Coordinate or modify system parameters and configurations based on computer capacity and capabilities
• Identify system functionality or performance deficiencies
• Execute and test system changes to correct deficiencies and improve data handling, data integrity, conversion, input/output requirements, and storage
• Document testing and maintenance of system updates, modifications, and configurations
• Liaise with technology vendor technologists and other business functions
• Strategically design technology solutions meeting company and customer/user needs
• Assess whether standard platform functionality solves business problems or customization is required
• Gather and prioritize integration requirements
• Test product quality and ability to perform tasks or solve problems
• Provide onsite technical support and maintain infrastructure at Mansfield, MA or Newton, MA sites
• Support collaboration across various environments and coordinate with vendors

• 2+ years of experience with a high school diploma or equivalent
• Able to Travel up to 30%
• Must have valid driver's license
• Ability to lift equipment up to 50 pounds
• Willing to support after-hours, weekends and participate in on-call rotations when critical support is needed
• Demonstrates a strong customer-support mindset along with excellent problem-solving and analytical skills
• Proven, repeatable troubleshooting routines that balance speed, safety, and documentation
• Solid grasp of infrastructure dependencies and how systems interconnect
• Knowledge of routing, switching, firewalls, wireless infrastructure
• Experienced in OS installations, basic configurations, and performing remote management tasks
• Commitment to continuous learning through formal training and self-directed education
• Adept at developing trusted partnerships with end users, identifying their requirements, and converting them into practical technology solutions
• Understanding of basic cybersecurity principles and best practices
• Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks)
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Demonstrates expertise in system specifications, compliance, and security standards while effectively collaborating with vendors and end users to develop practical technology solutions. Proficient in troubleshooting, infrastructure management, and ensuring system functionality and performance.

• System Specification Development
• Troubleshooting Routines
• Infrastructure Management
• CompTIA A+ Certification
• CompTIA Network+ Certification

• System Configuration
• OS Installation
• Routing
• Switching
• Firewalls
• Wireless Infrastructure
• Data Integrity
• Performance Testing
• Technical Support
• Cybersecurity Principles

• Customer-Support Mindset
• Problem-Solving Skills
• Analytical Skills
• Collaboration
• Partnership Development

• CompTIA A+
• CompTIA Network+
• CompTIA Security+

• System Architecture Standards
• Hardware/Software Compliance
• Operational Requirements
• Integration Requirements
• Technical Support

• Knowledge Management Systems
• Remote Management Tools
• Documentation Tools