Store Lead

Reports to:

Store Manager.

As a Store Lead, you will partner with the Store Manager to support store team members in achieving sales performance expectations through active coaching, a team selling environment, and operational excellence when you are the manager on duty. You will have store keys to open and close the store on schedule.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

• Partner with the Store management team to lead staff to achieve sales, service, and operational expectations when assigned as the manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales‑driving information effectively to enable staff to maximize business
• Assist in recruiting staff and embrace diversity by contributing to an inclusive environment

• Support the management team in achieving store business plans, including sales, customer service, and operational goals
• Leverage store reports to understand decisions made to drive the business
• Participate in driving business outreach opportunities and communicate leads to the Store Manager
• Identify performance opportunities and partner with management to contribute to development plans

• Partner with management to ensure proper staffing to execute initiatives and operational tasks and deliver on the customer promise
• Assist in training staff on all internal operational functions as assigned
• Stay informed on corporate communication, directives, initiatives, policies, and procedures
• Support the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned

• Contribute to an engaged and inclusive environment where opinions and contributions are recognized and valued
• Support a culture of learning and development, ensuring training tools are leveraged
• Serve as a role model to all store team members and provide enthusiastic motivational leadership
• Partner with management to conduct regular store meetings ensuring all team members are up to date with company directives

• Assist in training the team on customer service expectations to create an exceptional experience, exceed expectations, and achieve a high Net Promoter Score
• Leverage customer feedback to prevent or resolve concerns
• Collaborate with management to ensure the store is visually set to brand standards and marketing initiatives are executed per direction

• Minimum of one year of retail or sales experience
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business
• Self‑motivated, results‑oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem‑solving skills
• Proven ability to train and develop high‑performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS system

• Ability to stand and walk for the majority of the shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors

Pay Range: $22.28 - $27.42 per hour.
We take into consideration an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.
You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.