LN Venues, Director of Sales and Service

JOB SUMMARY

The Director of Premium Sales & Service is responsible for the long‑term retention and growth of full‑season membership, group and hospitality package members, and other revenue‑generating programs. This role includes service, support and maintenance of customer accounts and meeting all pre‑determined sales and service performance goals.

• Establish, nurture and maximize positive relationships with existing members.
• Annually renew full‑season memberships via calls, emails, seat visits and events.
• Design, present and execute annual proposals to existing premium clients and referrals.
• Develop new business sales opportunities through referrals, prospecting and upselling current accounts.
• Meet and exceed activity, appointments and revenue goals, surpassing member expectations.
• Serve as the venue sales ambassador in the community, partnering with local Convention & Visitor’s Bureau, Chambers of Commerce, Meeting Planners Associations and similar organizations.
• Collaborate with the Director of Regional Business Development and Sales Coordinator to cover specific shows and ensure an exceptional guest experience.
• Record customer interactions in KORE/Salesforce for reporting and data integrity.
• Report directly to the Regional Director.

• Bachelor’s degree in sports/entertainment management, business or related field.
• Three to five years of direct B2B sales experience, preferably in premium seat, ticketing, or membership sales.
• Proven relationship‑building and networking skills to interact professionally with all organization levels.
• Experience managing a sales funnel across multiple entertainment or sports properties under high pressure.
• Self‑starter with an entrepreneurial spirit and hands‑on approach to membership retention.
• Highly motivated, assertive, positive attitude.
• Excellent organizational and time‑management skills.
• Prior experience with Archtics and Salesforce is a plus.

Total earning potential up to $150,000 annually (Base Salary + Commission).

• Medical, vision, dental and mental health benefits with a health‑care concierge and flexible or health savings accounts.
• Free concert tickets, generous paid time off, paid holidays, sick time and personal days.
• 401(k) program with company match and stock reimbursement program.
• New‑parent programs including caregiver leave, fertility, adoption, foster or surrogacy support.
• Career and skill development through School of Live, tuition reimbursement and student loan repayment.
• Volunteer time off and crowdfunding match.

Live Nation strongly supports equal employment opportunity for all applicants irrespective of age, ancestry, color, religious creed, family and medical care leave, disability, gender, sexual orientation, and other protected characteristics. We will provide reasonable accommodations for qualified applicants with disabilities and religious accommodations on a case‑by‑case basis.