LN Venues, Director of Premium Sales and Service

Director Of Premium Sales & Service

The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio. This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.

This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region.

This role will do the following:

• Establish, nurture and maximize positive relationships with existing members and annually renew their full season memberships via all touchpoints- calls, emails, seat visits and events
• Design, present and execute annual proposals to existing premium clients and referrals
• Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts
• Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation
• Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor's Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations
• Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations
• Enter all pertinent customer interaction information in KORE/ for efficient reporting and historical data purposes
• Report directly to the Regional Director

This person will bring the following:

• Bachelor's degree in sports/entertainment management, business or related field is required
• Three to five years direct business to business sales experience, preferably in premium seat sales, ticketing sales, and/or membership sales
• A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization
• Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure
• Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships
• Highly motivated, naturally assertive, with a positive attitude
• Excellent organizational and time-management skills
• Prior experience with Archtics and Salesforce is a plus

Benefits & perks include:

• Health:
  Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Yourself:
  Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• Wealth: 401(k) program with company match, stock reimbursement program
• Family:
  New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career:
  Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Others:
  Volunteer time off, crowdfunding match

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

The expected compensation for this position is:

$64,000.00 USD - $80,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.