Service Administrator

The Service Administrator will provide administrative support to the Service Department by updating service-related systems and contacting customers on a regular basis. This position is also responsible for the completion of all paperwork related to the Service Department.

• Maintain Service Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
• Start R/O’s, schedule pick-ups and vendor outside work.
• Respond to customer inquiries regarding billing and scheduling.
• Greet customers at the location and assists customers via phone and e-mail.
• Assist with parts inventories and cycle counts, procurement, storage and billing.
• Assist with shop administrative processes and run reports as scheduled
• Complete repair orders and all paperwork involved in daily office procedures
• Ordering supplies, mailing, and scheduling
• Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
• Processes warranty claims from job completion to invoice, ensuring timeliness, proper documentation, and a high level of accuracy.
• Ensures all warranty procedures or guidelines provided by the manufacturer are followed.
• Researches and reviews all manufacturer product bulletins and recalls, taking appropriate action as needed to ensure compliance.
• Operates computer terminal to input and retrieve data
• Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
• Regular, predictable, full attendance is an essential function of the job
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

• High School Diploma or equivalent. Vocational or technical certification preferred.

Two or more years of technical experience in a parts and/or service technician role.

• Proficiency in Microsoft Office Suite.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Keen attention to detail.
• Ability to interpret and communicate technical information.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Strong project management and organizational skills.
• All shifts Monday - Friday 7:30am - 4pm
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts.
• 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
• And so many more perks when you join the Eagle Mark 4 team!

Eagle Mark 4 is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.