Sr. Customer Assistance Representative- Ashland

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home‑city branch or airport location.

Opening available at 2143 Claremont Ave, Ashland, Ohio 44805.

• Take incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing the condition of a rental upon return.
• Process returns, check‑ins, and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping them off in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
• Perform miscellaneous and backup duties as assigned.

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Must have at least 1 year prior customer service, retail or administrative support experience.
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work‑authorization sponsorship by our company now or in the future.
• Must be able to work weekdays Monday through Friday, 8:00 AM – 5:00 PM (1 hr lunch).

• Employee discount.
• Retirement savings plan.
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision).
• Life Insurance.
• Training and development.

Equal Opportunity Employer / Disability / Veterans.