Teller Trainer

Overview

In an effort to ensure consistency with branch operations and customer care, the Teller Trainer is responsible for coordinating and providing all initial and on-going teller-specific training. Ensuring that all Tellers are fluent in all Bank specific programs and processes are consistent throughout the entire Bank network.

Education: High School Diploma;
Associates Degree in business or related field preferred. Or equivalent combination of education and experience.

Experience: A thorough knowledge of teller operations. Two to four years of teller specific experience preferred.

• Trains new Tellers on all aspects of the Teller position - bank policy, procedures, etc.
• Accompanies the new Teller to the branch for further training at their designated branch.
• Trains existing Tellers on any policy or procedures changes.
• Trains existing Tellers on an individual bases in areas where improvement is required.
• Attends on-going education in order to stay up-to-date on industry changes and brings that training back to the branches.
• Works closely with the Teller Operations Manager to ensure compliance with company requirements and on-going training requirements.
• Works closely with the Teller Operations Manager and Human Resources to monitor teller issues in order to identify gaps in skills and competencies, thus identifying training needs.
• Serves as a resource to Tellers, answering questions, as needed, on procedures and policies.
• Serves as a backup for Tellers throughout the branch network, as needed.
• Trains all Tellers in BPM, ensuring complete competency.
• Trains all Tellers on how to open new accounts and maintenance existing customer accounts.
• Trains all Tellers on all Sutton Bank products and services.
• Trains Tellers on small lending procedures/documents to ensure a transition to a Universal Banker role.
• Works closely with the Teller Operations Manager to develop and maintain procedure manuals for the Teller role.

• The ability to communicate effectively and clearly, both in verbal and written communications, as well as, present information to groups of managers, employees, customers, and the general public.
• Excellent interpersonal skills.
• Strong knowledge of the business area(s) that are being supported.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.
• Technical writing, to include policies, reports, procedure manuals, and general correspondence.
• Ability to work with sensitive information and maintain confidentiality.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.