Account Specialist - Mansfield, OH

Job Details

Schedule:

Full Time, Onsite

Travel: 0% - 5%

Compensation: $49,208.00 to $ base salary plus potential variable compensation.

The Account Specialist delivers exceptional customer service through financial services. Responsibilities include loan origination and credit delivery, evaluating portfolios for cross‑selling opportunities, and marketing campaigns. The role communicates continuously with customers during the loan approval process and supports business outcomes with established procedures.

• Deliver an exceptional customer experience by providing timely, thorough service that exceeds expectations while meeting internal deadlines.
• Build and maintain strong customer relationships by understanding goals, credit strengths and weaknesses, and occasionally supporting joint sales calls.
• Interpret and evaluate financial information, ask probing follow‑up questions, and recommend appropriate products and services, including delivering loan decisions, conditions, and key talking points.
• Manage application, renewal, and loan servicing activities by obtaining required information, meeting with customers, entering data, and adhering to established targets, timelines, and process guides.
• Proactively evaluate portfolio and customer information to identify cross‑selling opportunities and partner with Financial Officers to plan and support marketing strategies.
• Utilize technology, tools, and resources effectively to streamline operations, support customers, remain current on association changes, and ensure compliance with regulatory and procedural guidelines to minimize risk.
• Complete routine assignments independently using established procedures and sound judgment.
• Apply working knowledge to resolve common issues and identify when to seek guidance.
• Communicate clearly with teammates and internal partners to support coordinated work.
• Organize workload to meet deadlines and deliver consistent, reliable outcomes.
• Contribute ideas that strengthen processes, accuracy, and effectiveness.
• Use available tools and resources to resolve straightforward issues and improve confidence.

• High School Diploma/GED with 5 years relevant experience required.
• Bachelor's degree with 1 year relevant experience preferred.
• Agriculture experience strongly preferred.

Team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequent; occasional reach, lift up to ten pounds, and extended computer use are required. The work environment typically has a moderate noise level. Some roles may require a valid driver’s license and the ability to drive long distances. Reasonable accommodations will be considered.

• Competitive total rewards package, including an award‑winning 401(k) plan.
• Health and financial wellness benefits providing safety, security, and peace of mind.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.