Night Auditor-Hotel Hospitality

Overview

Fine Hospitality Group LLC — Mansfield, Ohio, United States

Reports To:

General Manager

• Minimum of a high school diploma. Higher level of education preferred.
• 3 years hotel front office experience with a minimum of 1–2 years as a Night Auditor.
• Must be able to work night shifts and weekends (3–4 days a week).
• Night Audit and Front Desk experience required.

• Ensure proper completion of all front office and night audit duties.
• Direct and coordinate the activities of all night shift staff.
• Analyze the day’s operating results and perform daily assigned duties, including:
• Conduct the Night Audit in accordance with Fine Hospitality standards.
• Operations analysis and reporting:
• Accounts Payable
• Accounts Receivable and direct billing
• End of day statistics
• Labor hours
• Daily Flash Report (DFR)
• Front office room inspection reports
• Prospecting for lead generation

• Accounting
• Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office.
• Prepare and transmit the payroll information and statistics.
• Prepare and distribute the Daily Flash Report (DFR)
• Reconciles credit card transactions and cash received for the day
• Profit
• Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
• Quality
• Compile and enter the data from the Front Office Room Inspection forms
• Perform the regular Front Office duties.
• Work Ethic
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment.

• Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the FHG Director of Operations.
• Provide accurate and timely reports for the General Manager to review.
• Be proficient in the use of the Property Management System and train front desk personnel on the system.
• Balance and audit for accuracy.
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports.
• Have a good understanding of all hotel operating procedures.
• Review front office communications logs.
• Supervise delegated responsibilities and follow up.
• Be able to use all front office equipment (credit card machine, copier, and fax).
• Inform the General Manager of any unique situations or unusual developments in front office operations.
• Handle guest complaints effectively and tactfully at all times.
• Coordinate and efficiently handle incoming phone calls, emails, facsimiles, and messages.
• Understand the Chart of Accounts.
• Process reservations by mail, telephone, fax and central reservation systems referrals.
• Process reservations received from sales office and other hotel departments.
• Be knowledgeable of room types and offered rate plans.
• Fully understand hotel’s franchise policy on guaranteed reservations and no-shows.
• Willing to assist in other areas as required, including but not limited to trash disposal in all public areas.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Be a good team player and maintain a well-groomed, professional appearance.
• Open with praise, discrete with criticism.

• Performance shall be measured by keeping current with reporting properly, accurately, and in a timely fashion.
• Timely sending accurate Daily Flash Reports (DFR).
• Checking and sending timely and complete New Hire Packets.

$0 - $12 hourly wage