Business Analyst - Enterprise

About Us

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company‑operated retail store, websites and a variety of retail partners.

The Business Analyst is responsible for self‑directing and proactively developing competency as the Subject Matter Expert (SME) on a wide variety of business applications. This includes our document management tool, expense management tool, Digital Asset Management (DAM) and Product Information Management (PIM) tool, and project and ticket management tool. This role will support both IT and Business stakeholders. The role must provide adequate depth of knowledge within the technology group to reduce redundancy across all applications and to maintain regulatory requirements relevant to the assigned business area or application.

This is a hybrid role; we work on site 4 days and remotely 1 day weekly.

• Application ownership & support Serve as the primary analyst for Jira, Concur, and Docu Ware, and provide basic end‑user and administrative support for other applications. Triage issues, resolve or route incidents/requests, and communicate status and expected resolution times.
• Requirements & process analysis Facilitate discovery sessions; document current/future‑state processes, business requirements, use cases, functional specifications, and acceptance criteria.
• Configuration & enhancement delivery Translate requirements into application configurations and enhancement requests; coordinate development/configuration, testing, and deployment activities following change control practices.
• User access & security Administer roles/permissions; partner with IT/security to support audits, access reviews, and data retention requirements.
• Testing & release management Develop test plans and scripts; support UAT, defect triage, and regression testing; document release notes and user impacts.
• Documentation & knowledge management Maintain system documentation (configurations, workflows, integrations), SOPs, training materials, and knowledge articles; ensure process and system changes are recorded and communicated.
• Training & enablement Provide user training and office hours; create quick reference guides and how‑to materials; promote adoption of standard processes and self‑service resources.
• Reporting & metrics Build and maintain dashboards/reports to provide visibility into performance, usage, and bottlenecks.
• Vendor and stakeholder management Manage vendor support cases, upgrades, and maintenance windows; coordinate with Finance, Operations, and other business units to prioritize work and align roadmaps.
• Integration & data flows (as applicable) Assist in defining and supporting integrations between applications and adjacent systems; validate data mappings and assist with troubleshooting integration issues.

• Bachelor's degree in Computer Science, or related field preferred; or equivalent practical experience.
• 2+ years of SQL experience and the ability to read queries, but not necessarily write them.
• Intermediate in Microsoft Office Suite;
  Visio experience is a plus.
• 2+ years experience as liaison with end‑user groups and technical support teams.
• Demonstrated Applications Administration experience.
• Experience gathering requirements and documenting processes (process maps, user stories, functional requirements, acceptance criteria).
• Highly experienced in the suite of BA artifacts and tools such as Swim lane diagrams, Flow charts, Data Entity Diagrams, Systems Entity Diagrams, Data Model Diagrams, Risk assessment and quantification.
• A solid working knowledge of incident/request management, change management, and SDLC/Agile…