Department Lead

We are seeking a motivated and experienced Department Lead to join our team in Mansfield, OH. The ideal candidate will demonstrate outstanding customer service skills, strong problem-solving abilities, and effective leadership qualities. This role requires open availability from open to close, Sunday through Saturday.

• Lead and supervise department team members to ensure smooth daily operations.
• Deliver exceptional customer service and address customer inquiries or concerns promptly.
• Identify and resolve problems efficiently to maintain high standards of service and productivity.
• Train, mentor, and motivate staff to achieve departmental goals.
• Manage scheduling and workflow to meet business needs.
• Maintain a clean, organized, and safe work environment.
• Collaborate with management to implement policies and improve processes.

• Outstanding customer service skills with a focus on creating positive experiences.
• Strong problem-solving skills to handle challenges effectively.
• Proven leadership skills with the ability to inspire and guide a team.
• Open availability to work from open to close, Sunday through Saturday.

• Previous experience in a leadership or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.