Cafe Team Member

Job Overview

The Café Team Member plays a key role in the positive transformative guest experience through supporting the daily operations of the Gateway Café, ensuring high standards of food and beverage quality, customer service, and cleanliness.

• Works as a team with other Café Team Members delivering excellent customer service and adherence to food safety protocols
• Ensures all food and beverage items are prepared and presented according to Kingwood Center Gardens Gateway Café quality standards
• Handles customer concerns to ensure resolution with professionalism and promptness
• Maintains cleanliness and organization in all café areas, including kitchen, service counters, and dining areas
• Ensures compliance with all health, safety, and hygiene regulations
• Responsible for cash handling and ensuring compliance with Kingwood Center Gardens cash handling policies and procedures
• All other duties as assigned

• Prolonged periods of continuous standing, along with occasional stooping, bending, reaching, and crouching
• Perform tasks requiring manual dexterity and physical movement in a kitchen setting
• Ability to occasionally lift and carry up to 30 lbs
• Must be able to move around garden in all weather conditions
• Ability to work a flexible schedule including evenings, weekends, or holidays as needed
• Must be able to thrive in a fast‑paced, guest‑facing environment
• Demonstrates a positive attitude and customer service excellence
• Possesses strong interpersonal skills
• Must be goal‑oriented, flexible, and adaptable to potential unanticipated opportunities
• Ability to prioritize work amongst competing set of tasks
• Accuracy in taking orders, preparing food, and maintaining standards
• Ability to prepare ingredients, assemble beverages and other menu items, and follow recipes and portion guidelines accurately and with pride
• Ability to collaborate across departments as required for daily operations and special events

• Must be at least 18 years of age
• Ability to work & learn in a fast‑paced environment
• Serve Safe Person in Charge Certification preferred but not required
• Previous food service experience preferred but not required
• Previous barista experience preferred but not required
• Must have a valid Ohio Driver’s License
• Must pass a background check
• Must pass drug test