Home Furnishings - Richland Mall Oh

Primary Responsibilities

• Customer Service & Sales – Greets and assists customers in finding products and delivers exceptional customer service. Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues, promotes Find More, assists with credit, reward, and gift card programs.
• General Operations – Participates in inventory process and all merchandise transfers, returns to vendor/warehouse and defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including the company’s iCAP program, product and service sales, customer service, profit, productivity and attendance.

• Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance in self and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.

In addition to a competitive wage, this position offers 1% commission on net sales of qualified merchandise.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

* For paid vacation days, as well as eligibility requirements for other benefits, please visit

Pay Range

USD $13.00/Hr - USD $16.25/Hr.