Retail Sales Associate

$11.00 to $14.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $1.00 per hour on top of your hourly rate.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• The best working hours in the business: most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: 1 week of paid vacation after six months of active full-time service; an additional week after one year, and two weeks on each subsequent anniversary (subject to state/local requirements).
• Sick/personal leave: 8 hours after six months of employment, then 16 hours each anniversary thereafter (subject to state/local requirements).
• Employee discounts available on the first day of active employment.
• Tuition reimbursement through First Cash Education (up to $2000 per semester) for full-time employees who meet program requirements.
• Access to over 10000 discounts from 1000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• First Cash Pet Insurance program access.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to provide excellent customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers to process sales, loans, and other transactions, and assists with customer inquiries and problem resolution.

The role involves a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Willing and able to lift or carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants receive more detailed information during the interview process.

• Earned Wage Access is a…