Receptionist, Administrative​/Clerical

Job Description

We are seeking a friendly, professional, and highly organized

We are seeking a friendly, professional, and highly organized Receptionist to be the welcoming face of our escrow office. This role is essential in creating a positive first impression for clients, vendors, and visitors while providing reliable administrative support to ensure smooth daily operations. If you enjoy working in a fast-paced, team-oriented environment where attention to detail and great customer service matter, this could be a great fit for you.

This position is a fully in-person opportunity based out of our Mansfield, TX office location. Monday-Friday, 8:30am - 5:00pm CST.

As the Receptionist, you’ll be at the center of our daily office operations:

• Greet and assist clients, visitors, and vendors with a professional and welcoming demeanor
• Answer and route multi-line phone calls efficiently and accurately
• Open new escrow orders and support basic transaction intake processes
• Process escrow funds and ensure receipts are distributed appropriately
• Maintain organized electronic files by uploading and categorizing documents
• Manage incoming and outgoing mail, including Fed Ex and courier packages
• Support daily banking preparation for the branch following established procedures
• Keep the lobby and conference rooms neat, organized, and client-ready
• Provide general administrative support including emails, letters, and correspondence
• Assist with special projects and team initiatives as needed

• Strong communication and interpersonal skills
• Professional, friendly, and customer-focused attitude
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic proficiency in Microsoft Office (Word, Outlook, Excel)
• Experience with Qualia and/or Ram Quest preferred
• Dependability, punctuality, and a strong work ethic
• Ability to learn and follow established procedures and compliance guidelines

• You are warm, approachable, and professional in every interaction
• You handle confidential information with care and discretion
• You stay calm and organized in a busy, deadline-driven environment
• You are a reliable team player who takes initiative when needed
• You are open to feedback and committed to doing quality work

As the first point of contact for our office, you set the tone for every client experience. Your role ensures our escrow operations run smoothly, efficiently, and with a high level of professionalism every day.

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
  
  Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Old Republic Title is an Equal Opportunity Employer