Customer Service Assistant

Equal Employment Opportunity Statement

Mouser Electronics, Inc. is an Equal Opportunity Employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re‑assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, genetic information, national origin, sex, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions; age, disability or handicap;

citizenship status; service member status; or any other category protected by federal, state, provincial or local law. Any applicant to openings that may require the use of information or access to hardware subject to International Traffic in Arms Regulation (ITAR) must be an ITAR‑defined U.S. person. All applicants must be at least 18 years of age.

• Successful completion of CSA Training
• Provide the highest level of customer service
• Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; format material as required
• Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data
• File, keep records, and prepare/transmit/sort/distribute facsimiles, mail, e‑mail, and reports as needed
• Research and expedite customer requests. Monitor and ensure delivery date and product quality to meet customer requirements
• Verify and process customer requests correctly. Provide price and delivery quotes to customer within company specified deadlines
• Demonstrate effective time management and planning/organizing skills
• Work effectively with other members of the team. Maintain a high level of commitment to achieve goals
• Promote and maintain high standards of quality and service excellence
• Take initiative to expand knowledge for position utilizing all available sources
• Provide information regarding availability of in‑stock and out‑of‑stock items and help in order entry work for all regions globally
• Accurately process customer transactions such as orders, quotes via email or Mouser web tool
• Expand overall Mouser and product knowledge utilizing all available sources
• Maintain regular attendance at work
• Support local Customer Service teams and provide support for other teams when needed
• Other duties as assigned

• Skill evaluation:
  Behavioral (80%);
  Written Communication (80%);
  Excel (80%)
• Ability and desire to provide excellent customer service
• Proficient in using personal computer, data entry terminal and other common office equipment and software
• Exhibit the potential and desire to advance to other positions
• Exhibit strong analytical, problem‑solving and negotiation skills, and analyze the impact of decisions before execution
• Ability to type data for long periods of time
• Proficient typing, math and writing skills
• PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software
• Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
• Able and willing to be trained to speak to customers using a telephone headset
• Professional verbal and written communication skills in English including in a telephone environment
• Self‑motivated and results oriented
• Able to work independently or as part of a team
• Able to work well under pressure of deadlines

• High School Diploma or equivalent