General Manager

General Manager – High-Volume Retail Operations Buff City Soap

Buff City Soap is seeking a proven, hands-on General Manager to lead a high-volume makery that requires strong leadership, financial discipline, and operational ownership. This role is for an experienced manager who knows how to run a business, not just manage shifts. The General Manager is fully accountable for sales performance, labor, KPIs, team development, and guest experience with minimal supervision.

We are looking for someone who takes ownership, builds strong teams, and is committed to long-term success.

Business & Financial Management:
Full ownership of store performance, including weekly revenue of goals. Analyze and manage sales reports, labor models, KPIs, and P&L statements. Execute action plans to meet or exceed revenue, labor, and margin targets. Identify performance gaps and correct them proactively.

Team Leadership & Accountability:
Hire, train, coach, and develop a high-performing management and hourly team. Create clear expectations, routines, and accountability at all levels. Conduct performance reviews and corrective action when necessary. Build a culture of ownership, consistency, and professionalism. Reduce turnover by leading with structure and clarity.

Operations & Guest

Experience:

Ensure exceptional guest experience through execution and team coaching. Maintain brand standards for cleanliness, production, safety, and merchandising. Oversee inventory, ordering, raw materials, and finished product levels. Lead by example during high-volume periods with calm, confident leadership. Ensure compliance with all operational and safety standards.

Leadership & Ownership:
Manage independently while communicating effectively with ownership/leadership. Make sound decisions without needing constant direction. Hold yourself and your team accountable for results. Represent Buff City Soap's values and standards at all times.

Required Qualifications:

5+ years of General Manager or senior operations leadership experience. Proven experience managing a high-volume business ($50K+ weekly revenue). Strong understanding of KPIs, labor control, forecasting, and financial reports. Experience leading, developing, and retaining large teams. Ability to work in a fast-paced, hands-on environment. Strong organizational, delegation, and problem-solving skills. Comfortable using POS systems and business reporting tools. Reliable transportation and schedule flexibility.

Physical & Schedule Requirements:
Ability to stand and move for extended periods. Ability to lift up to 50 lbs. Must work a minimum of 40 hours per week. Willingness to work mid and closing shifts based on business needs. Must not be sensitive to fragrances.

Compensation: $65,000.00 - $72,000.00 per year