Customer Accounts Supervisor

Accountabilities & Essential Functions

• Collects, analyzes, and interprets performance reporting, and presents to management
• Utilizes performance data to make recommendations for process improvements to meet department and company objectives.
• Regularly provides feedback and coaching to staff in a team or one-on-one setting.
• Assists with scheduling and attendance of staff to ensure adequate coverage for workflow.
• Provides insight to managers on hiring decisions, employee performance improvement, and staff development.
• Routinely handles customer escalations.
• Supports and participates in company total quality process.
• Detailed and thorough in work habits with multitasking ability to make independent judgements.
• Provides Customer Account Coordinators with clear expectations, detailed guidance, support, training, and leadership tools.
• Acts as team player/leader with strong communication and leadership abilities.
• Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
• Manages daily operations to meet department and company objectives.
• Works with minimum supervision and makes independent judgments.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Initiates, establishes, and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels.
• Extremely confidential and trustworthy.
• Demonstrates knowledge, experience and understanding of critical job functions of the team.
• Assists management with development of results oriented strategies.
• Regular attendance at work is an essential part of the job.

• Skill evaluation:
  Behavioral (80%)
• Ability to make correct decisions based on reviewing factual customer information and pre-set guidelines.
• Experienced in and highly proficient at all credit functions.
• Exhibits strong analytical, problem solving and negotiation skills.
• Able to interpret spreadsheets, printed reports, and performance databases to determine best course of action to achieve total quality processes.
• Able to type data and use a PC for long periods of time.
• Strong presentation and coaching skills.
• Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word, Visio, and Outlook)

• Bachelor’s Degree in any field or minimum of 3 prior work experience that is relevant to the team you will supervise.
• Eligibility for internal candidates:
  Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
• Eligibility for external candidates:
  Minimum 2 years as a supervisor or higher-level management position.

Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions;

age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law.

Attention Applicants:
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  or at  for assistance with…