Assistant Store Manager - Mansfield, TX

The Assistant Store Manager is responsible for supporting the Store Manager in building James Avery culture, customer experience, brand awareness, and store operations. Assists the Store Manager in working with associates to create a customer and product-focused sales culture that drives results and maximizes profitability while ensuring our values are at the forefront of everything we do.

Location:

Shops at Broad, Mansfield, TX. This is a full‑time hourly management position.

• Work with the Retail Store Manager to cultivate a positive and uplifting work environment.
• Assist the store manager in recruiting, hiring, and employee training and development.
• Act as a brand ambassador in the store and in the community; develop and maintain key relationships that drive brand awareness, support, and increase store traffic.
• Assist the Retail Store Manager with critical operations such as inventory management, scheduling, payroll, BOPIS, Ship by Store, and supply budgets to increase profitability.
• Lead by example, following all processes, procedures, policies, and standards, and proactively suggest ways to streamline, improve, and work more efficiently.
• Act as the sales leader in the store, maintaining a strong presence on the floor to build relationships with customers, support and develop the team, and increase revenue.
• Facilitate knowledge‑sharing and training as needed.
• Ensure the store is properly maintained, kept clean and organized, and provides a great shopping experience for customers and an inspiring workplace for team members.
• Analyze sales reports and KPIs to determine business needs; in partnership with the Store Manager, execute in‑store business and sales strategies.
• Promote an inclusive, collaborative approach to problem solving.
• Model, teach, and promote the GUEST principles and standards.
• Ensure the prompt resolution of customer concerns.
• Maintain a fast and efficient register experience, remaining current on payment policies, in‑store service, returns and exchanges, and other applicable operations.
• In partnership with the Store Manager, resolve human resources issues in a timely and effective manner.
• Collaborate with the team, both departmental and cross‑functional, to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assist in developing plans to effectively lead or participate in special events and promotions.
• Consistently demonstrate strong written and verbal communication, attention to detail, and a high degree of organization.
• Perform other duties as assigned.

• Associate’s Degree in a related field and two years of retail experience; or an equivalent combination of education and experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach.
• Proven ability to execute with consistent delivery and reprioritize in a fast‑paced, ever‑changing environment. Strong problem‑solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills.
• Strong ability to build cross‑functional partnerships and work collaboratively.
• Must be able to multi‑task in a fast‑paced environment.