Resident Maintenance Technician

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Full Time Customer Service Arlington, TX, US

30+ days ago Requisition

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

As a Resident Maintenance Technician, you will be expected to provide first-class maintenance support to Customer on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer’s location. This is accomplished by providing industrial Electrical/Mechanical expertise and being a part of a team that works to maximize equipment utilization and efficiency. You will assist in the development and implementation of processes to maintain proper utilization and functionality.

You will have a proven experience of dealing with electro-mechanical faults and preventative maintenance operations as a support technician.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Rectify electro-mechanical faults and specialist technical assistance as a support technician
• Respond to emergency calls by Customer
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
• Provide emergency breakdown and specialist maintenance support
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Train customer’s maintenance team as required
• Provide experience and expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings to discuss activities and progress
• Provide specialist maintenance service support to the Customer’s installed system
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
• Ensure proper care and maintenance of the tooling and equipment are provided
• Provide flexibility and the best use of skills and capabilities
• Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
• Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
• Ability to work against a timeframe to complete reactive repairs
• Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
• Show hands‑on ownership of issues to achieve a quick time resolution
• Ability to appreciate health & safety considerations with…