Customer Service Coordinator

Raymus Homes is seeking a proactive and customer-focused part-time Customer Service Coordinator to support homeowners through the post-closing warranty process. This role serves as the primary point of contact for homeowner service requests, coordinating repairs with trade partners while ensuring a high-quality homeowner experience.

The ideal candidate is organized, professional, solution-oriented, and comfortable balancing homeowner communication, scheduling, and administrative coordination. This position plays an important role in maintaining the Raymus Homes reputation for quality and customer care.

This will be a part-time position which reports to the Operations Manager. Hourly rate to be $23–$26/hour, depending on experience.

• Manage Homeowner Warranty Requests
  • Receive, review, and process homeowner warranty requests in accordance with Raymus Homes warranty guidelines.
  • Determine warrantable items and coordinate next steps with homeowners and trade partners.
  • Maintain timely communication with homeowners to ensure concerns are addressed professionally and efficiently.
  • Serve as the primary point of contact for post-closing customer service inquiries.
• Schedule inspections, repairs, and service appointments with homeowners, field staff, and trade partners.
• Create and dispatch work orders to vendors and suppliers.
• Track service requests through completion and final homeowner sign-off.
• Follow up to ensure repairs are completed accurately and within expected timelines.
• Administrative & Reporting Support
  • Process work orders and update homeowner service information within company systems.
  • Upload warranty-related documentation and audit insurance compliance records for trade partners.
  • Monitor warranty aging reports, open purchase orders, and service activity for operational efficiency.
  • Assist with permit-related paperwork and additional administrative support as needed.
  • Support communication and coordination between construction, accounting, sales, and homeowners.

• 2+ years of customer service, warranty coordination, construction administration, or related experience preferred.
• General understanding of residential construction and warranty processes preferred.
• Strong verbal and written communication skills with the ability to manage difficult customer situations professionally.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Ability to prioritize multiple service requests while maintaining attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and builder-specific software or CRM systems.
• Self-motivated, dependable, and able to work independently with minimal supervision.

We build more than homes — we build lasting relationships with our homeowners and communities. Our team is committed to quality craftsmanship, professionalism, and exceptional customer care. As a part-time Customer Service Coordinator, you’ll play an important role in supporting homeowners while working alongside a collaborative and supportive team environment.

Raymus Homes is an equal opportunity employer committed to hiring a diverse team.