Kitchen Manager

Who We Are

At Serve Give Joy LLC, dba, Chick-fil-A in Manteca, California, we believe that everyone can impact others for good. Our goal is to create an environment that inspires, challenges, and supports each person in reaching their highest level of potential, both personally and professionally while growing a high-performing enterprise.

Guided by our Purpose—to honor God in everything we do, develop servant leaders, pursue excellence and grow, so that our community is transformed—we strive to make a lasting impact that goes far beyond the walls of our restaurants.

Our Vision, “Courageous Care. Moments Igniting Movements.”, reminds us that small, intentional acts of care can spark extraordinary transformation. We believe in courageously leading with compassion, creating meaningful moments that ripple through our teams, our customers, and broader community.

We are anchored in our Core Values, which define how we serve, lead, and treat one another:

Ownership – We take accountability for our actions and results.

Generosity – We recognize that everything we have is a gift, entrusted to us to serve others.

Consistency – We lead with integrity, honesty, loyalty, and respect - no matter the circumstance.

Care – We are committed to building an encouraging, supportive, and inclusive environment where everyone belongs.

Joy – We choose positivity, laughter, and hospitality in every interaction, making each day brighter for those we serve.

The Back of House (Kitchen) Director serves as the strategic and operational leader for all things related to the kitchen, such as operations, inventory, food safety, quality, and maintenance. This role is responsible for executing our Winning Hearts Every Day strategy, driving measurable business results, and developing leaders who multiply impact across the Serve Give Joy LLC Enterprise. Reporting directly to the General Manager and working closely with the Operator, Chief Human Resources Officer and other senior leaders, the Back of House Director ensures that our Corporate Purpose, Vision, and Core Values are the foundation upon which we grow the business.

This leader is responsible for executing operational excellence as defined by Chick-fil-A, financial stewardship, and people development while ensuring every customer receives a consistent, efficient, and remarkable experience aligned with Chick-fil-A’s vision to be the world’s most caring company.

• Embody and share the Enterprise’s Vision, Corporate Purpose, and Values to make a significant and positive impact on our team and community
• Ensure that all public facing engagements are consistent with the image, brand, culture, Vision, Values, and Corporate Purpose of Chick-fil-A
• Represent the Operator and the Enterprise in all internal and external communications and decision-making, oftentimes, without direct guidance and taking full ownership for decisions and outcomes
• Consistently exemplify these character qualities: drive; ownership; self-motivation; positive attitude; servanthood; follow-through; excellence; flexibility, efficiency, unwavering integrity; teamwork; and professionalism

• Lead all aspects of the Restaurant’s kitchen operations
• In partnership with the General Manager, efficiently executes strategies and outcomes related to Overall Satisfaction (OSAT), Customer Experience Monitor Scores (CEM), Smart Shop, QIV, Food Safety Scores, and any operational audits
• Participate in and help shape quarterly strategic planning and champion long-term business growth initiatives
• Translate high-level business strategy into clear operational execution plans that always keeps the customer experience as the primary focus
• Model servant leadership in all actions, decisions, and communication with customers, team members, fellow leaders, and the broader community
• Lead and model the Restaurant’s commitment to delivering an exceptional customer experience, focusing on friendly service, quality food, and a clean and welcoming environment
• Develop and implement efficient systems, processes, and leadership teams to enhance the customer…