Facilities Management & Operations, Support Services Administration Officer​/Medium

Job Summary

In addition to the responsibilities listed below, this Sr. Director position is also responsible for directing, overseeing, and controlling Medical Center operational activities for small‑ and/or medium‑sized service areas (i.e., facilities with less than 300 licensed beds and/or facilities with small‑to‑mid sized square footage) across a matrixed shared service organization, including but not limited to environmental, plant operations, nutritional, security services, and general support services.

This includes ensuring reliable, cost‑effective, and efficient delivery of quality and accessible ancillary operational services within Medical Center(s) with a focus on enhancing member satisfaction, growth, and retention. This also includes building and maintaining partnerships with Medical Center and Medical Group executive leadership to drive annual and long‑term strategic planning. This leadership role is also responsible for establishing, maintaining, and overseeing an organizational and process structure which ensures continuity in the delivery of quality services for internal and external clients in small‑ and/or medium‑sized service areas.

This requires working with regulatory and finance leadership to ensure that effective accounting controls are established and maintained to safeguard physical facility assets. This also includes partnering with enterprise shared services and sustainability management to manage building‑lease services and construction/expansion projects.

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent;
  
  stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross‑functional resource plans with business objectives.
  
  Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
• Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross‑functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making;
  
  sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject‑matter expert and trusted source to executive leadership;
  
  provides influence and consultation in the development of the larger organizational or business strategy.
• Supports the…